Wednesday, February 10, 2010

Impressed

There's been many discussions about customer service in the past from fellow bloggers. What do we expect when we place an order or an inquiry with a business?
I know personally that I expect my order to arrive in a timely manner and for the business or person running the business to be helpful and polite. So I suppose this all comes under the one word of quality.
I experienced this quality last week when I contacted Jackie from Canton Village Quilt Works about the Essex fabric that she stocks and color choices in the Kona cotton. Jackie spent well over half and hour on the phone going over colors with me so I could work out a color combination that would work well together. I placed my order for the Essex and within three days it was in my mail box, along with a sample of one of the colors we had discussed.
So many times we forget to sing the praises of those that do give good service, but focus only on the bad experiences we encounter. Thank you Jackie for a terrific shopping experience. If you are looking for quality customer service and beautiful fabrics to choose from, then I'd suggest you head on over to Jackie's store.
Now it would be a boring post without a photo, so here's the beautiful Essex cotton/linen fabric, now all washed and pressed and in the hoop, but you'll need to wait until Stephanie's giveaway for the String Challenge to see the finished item.

If your looking for a quality fabric to stitch or applique on then Essex is definitely it.
Now to end the post with some more good stuff, I passed my driving test yesterday, so I'm now a licensed driver, which I think scares hubby a little.
I'll be back tomorrow with some string finishes.

Happy Stitching.
Linda.

17 comments:

Lynn said...

Congratulations on your drivers license. Think of all the trips to sewing/quilting shops that you can make.

maria said...

Well done on passing your driving test.

Simone de Klerk said...

Congratulations on passing your driver's license!
And yes, Jackie gives great service!
Have fun driving (O:

Elizabethd said...

Well done! now you will really be able to sample all the local quilt fabric shops!

Linda said...

Thanks for sharing your positive online/phone shopping experience. That Essex looks intriguing, and it looks like it comes in lots of colors. Which color did you buy?

Chocolate Cat said...

Congratulations on passing your driving license!

Stephanie said...

Congrats on your driver's test. I have some of the Essex in periwinkle. Oh so pretty. Jackie has excellent service.

Nancy said...

I too experienced great "Jackie" service.. and I have some of the Essex Linen, but haven't done anything except fondle it...

Congrats on the drivers license...now to get you a car and we will never hear from you again! LOL

寶貝 said...

幸福是人人都要,又怎麼可能都歸你所有?要知道這世界幸福本來就不多 ..................................................

Joy said...

Good service is hard to find sometimes, you've just given Jackie a fabulous advertisement .... and well deserved too :o).
Congratulations on passing your driving test, that's so great ... good for you :o).
Hugs,
Joy :o)

rachelmp said...

Congratulations on your new drivers licence! Looking forward to seeing what you make too

Lizzie said...

Congratulations Linda, drive safely ;o)
Lizzie
xxx

Jackie said...

Thank you so much for the wonderful compliment!! It was a pleasure to speak with you the other day and fun might I add. I really do love to help match fabrics to a quilter's projects. I am so glad you like the Essex! I am working with it too and it is really great. That is just wonderful news about your driver's license!! Congratulations!! You will do just great!

clare's craftroom said...

Good for you getting your license ! Also a big cheer for promoting a quality service and by the sounds of it Jackie does deserve high praise .

Sharon (Stitches on Mars) said...

Congratulations on passing your driver's license :)Linda.
I experience with Jackie has been positive too :)

Hugs, Sharon

Allie said...

It's good to hear about great businesses, you're right, we need to do that more often. That fabric looks beautiful.
Congrats on getting your license - woohoo!

AMIT said...

Its great work done.

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